FRAUD AWARENESS

Passwords must be kept confidential. In the case of a joint account, passwords are to be kept confidential by both parties. Amaranth Credit Union does not have access to them once you select them. Passwords are the key to accessing your online accounts.

Please observe the following useful tips:

  • Choose a unique password that you can remember and never write it down or record it. A combination of letters and numbers is ideal.
  • Never use passwords that are easy for others to guess, such as a name of someone close to you, your bank card number, user ID, your account number, any ID number (driver's license, or SIN), or other passwords or ID's that are common to you.
  • Disable auto-complete functions and programs that remember your passwords. They allow anyone with access to your computer the ability to potentially impersonate you.
  • Change your password on a regular basis.
  • Never disclose your password to anyone, including the police, Amaranth Credit Union, or your internet provider.

If you believe your password has been compromised, change it immediately using the online function, or in the event you feel your computer has been compromised, call us at 843-2601 to disable your online account access.

If you think you are a victim of identity fraud, please contact us immediately at 843-2601. Also contact any other financial institutions you deal with and cancel your cards. Contact both credit bureau's (Transunion @ 1-866-525-0262 and Equifax @ 1-800-465-7166).

Phishing occurs when a fraudster sends out an authentic-looking email asking you for personal information. Normally there is a sense of urgency involved, similar to phone fraud. If you receive an email that you suspect is fraudulent, delete it immediately, do not open it or respond to it. Remember, financial institutions that you deal with, including Amaranth Credit Union will never ask you for your passwords.

Protection from fraud takes commitment and awareness. We regularly update our security measures to keep your confidential information as safe as possible. There are measures you can take to protect yourself when you use the on-line banking.

Please observe the following useful tips:

  • Clear your browser's cache. This will ensure that any information temporarily stored in your browser is erased, preventing others from viewing this information later. This is particularly important when using common or public computers such as at a library, Internet cafe, or school. The files can be deleted using standard PC utilities or by using your browser feature to "empty" the cache.
  • Always exit Amaranth Credit Union on-line banking using the logout button and close your browser after using Amaranth Credit Union Online to view your account history or to complete financial transactions.

Computer Viruses, Malware, Firewalls

Your computer can become infected with a virus through email attachments, downloaded files that are corrupted, or from infected media such as CD-ROM, DVD, USB drive, or diskette etc.

Always use up-to-date anti-virus software purchased from a reputable vendor. The software has to be capable of scanning emails and files for malevolent software. Some products offer automatic notification of product updates.

Anti-virus software helps prevent your computer from becoming infected and your files from being lost or corrupt. The software will clean your computer so that the virus cannot spread, it will also detect existing viruses.

Spyware is a type of malware that is designed to track and collect your personal information. The information that is collection can be your passwords, name and address or your user ID. Spyware is usually downloaded to your computer without your consent. It is important that your computer has up-to-date anti-spyware software.

A firewall filters information coming through the Internet connection to your computer. The firewall helps to prevent unauthorized access to your computer. Restrict traffic that travels through your firewall by only granting access to trusted sources. Install and use a personal firewall on your computer to ensure others cannot access your computer through the Internet.

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